Thank you for shopping at conservatories.shop. We are committed to providing our customers with high-quality products and satisfactory service. If you are not satisfied with your purchase, you can apply for a return or refund according to the following refund and return policy.
Return Eligibility
Customers can submit a return request within 30 days of receiving the goods. Returned goods must be in their original condition, including unused, uninstalled, and free from human damage, and should retain the original packaging and related accessories as much as possible.
Returns or refunds may not be processed in the following situations:
The goods have been used, installed, or damaged by human error;
The goods are missing their original packaging, accessories, or labels;
The goods are in a condition that affects resale;
The application is submitted after the stipulated return period.
Returns for Quality Issues
If the goods you receive have manufacturing defects, shipping damage, or do not match the order details, please contact us as soon as possible after receiving the goods and provide relevant photos and order information for verification.
In cases confirmed to be product quality issues or incorrect shipments:
We will bear the return shipping costs;
Customers can choose to exchange, resend, or receive a full refund;
Refunds will be processed after the return is approved.
Returns for Non-Quality Issues
For returns due to personal reasons (e.g., no longer needed, wrong purchase, incorrect size, or other non-quality issues):
The item must meet the return eligibility requirements; Return shipping costs are borne by the buyer; Original shipping costs (if applicable) are generally non-refundable; The refund amount will be calculated based on the actual returned item.
Refund Processing Time
Once we receive and inspect the returned item, we will notify you of the review result via email.
After approval:
The refund will be processed within 3-5 business days using the original payment method; Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or payment platforms; We cannot control the processing time of third-party financial institutions.
Return Address
Please do not return items directly without authorization. We will provide specific return instructions after your return request is approved.
Return Address:
HORIZON CONSERVATORIES LTD
8 Salters Court, Lower Bar
Newport, United Kingdom
TF10 7BE
Order Cancellation
If your order has not yet shipped, you can contact customer service to cancel it and receive a full refund. For shipped orders, returns must be processed according to this return policy.
Contact Us
If you have any questions about the refund or return process, please contact us through the following methods:
Company Name: HORIZON CONSERVATORIES LTD
Address: 8 Salters Court, Lower Bar, Newport, United Kingdom, TF10 7BE
Email: horizonconservatories@hotmail.com
Phone: +44 7368 237756
We will process your request as soon as possible and provide you with the necessary assistance.