Thank you for choosing conservatories.shop. We are committed to providing our customers with safe, efficient, and reliable delivery services. Please read the following shipping policy carefully before placing your order.

Order Processing Time

All orders will be processed upon receipt of payment confirmation. Under normal circumstances, orders will be reviewed, packaged, and shipped within 1-2 business days. Order processing times may be longer on weekends, public holidays, and during special promotions.

Delivery Area

We currently provide delivery services to most areas within the UK. Delivery times to some remote areas, islands, or special addresses may be longer than to other areas.

Delivery Methods and Logistics Partners

To ensure your package arrives safely and on time, we will select a suitable logistics provider based on your order weight, size, and delivery address, including but not limited to:

Royal Mail, DPD UK, Evri, Parcelforce Worldwide, Yodel, UPS UK

The specific carrier will be arranged based on actual shipping conditions; requests to specify a logistics company cannot be accepted.

Estimated Delivery Time

After your order is shipped, the estimated delivery time is as follows:

Delivery Area | Estimated Delivery Time

England & Wales | 2-5 business days

Scotland | 3-7 business days

Northern Ireland | 3-7 business days

UK Islands & Remote Areas | 5-10 business days

The above times are estimates only and do not constitute a guarantee. Actual delivery time may vary due to weather, traffic conditions, holidays, customs inspections (if applicable), or the operations of the logistics company.

Logistics Tracking

After your order is shipped, if applicable, you will receive a notification email containing tracking information. You can check the status of your package using the provided tracking number.

Receiving Responsibility

You are responsible for ensuring the accuracy of the delivery address, contact number, and other relevant information provided on your order. You will be responsible for any delivery failures, delays, or additional costs caused by incorrect addresses, unattended deliveries, or incomplete information.

Delivery Delays

While we make every effort to ensure your order is delivered on time, we are not liable for delays caused by force majeure, including but not limited to severe weather, natural disasters, public health events, strikes, traffic disruptions, customs inspections, or operational issues with the logistics provider.

Package Damage or Loss

If you receive a package that is visibly damaged, please record the details upon signing for it and contact us as soon as possible. If your package is lost in transit, please contact our customer service team immediately, and we will assist in investigating and resolving the issue with the logistics company.

Contact Us

If you have any questions about our shipping policies or order delivery status, please contact us:

HORIZON CONSERVATORIES LTD
Address: 8 Salters Court, Lower Bar, Newport, United Kingdom, TF10 7BE
Email: horizonconservatories@hotmail.com
Phone: +44 7368 237756

We are dedicated to assisting you and striving to ensure your order is delivered smoothly.